Please follow the three steps below to check your connection.
- Power cycle your "cable modem" before it's connected to our router.
- Make sure both your router's WAN and your cable modem's connections LEDs are lit. You need to use either a "straight" or "cross-over" cable to achieve this.
- Please check if your cable company put a special locking mechanism according to your NIC's MAC address. If they do, you have to modify the router's WAN MAC address with LAN card's MAC address by:
a. Login to the configuration web page,
Click Quick Setup -› Inter Access Setup -› Static or Dynamic IP.
b. Select "Specify a MAC address" and fill in your LAN card's MAC address