Knowledgebase: Internet Access (WAN)
Why can't my router be used with my cable modem?
Posted by on 24 January 2012 03:42 PM

Please follow the three steps below to check your connection.

  1. Power cycle your "cable modem" before it's connected to our router.
  2. Make sure both your router's WAN and your cable modem's connections LEDs are lit. You need to use either a "straight" or "cross-over" cable to achieve this.
  3. Please check if your cable company put a special locking mechanism according to your NIC's MAC address. If they do, you have to modify the router's WAN MAC address with LAN card's MAC address by:


a. Login to the configuration web page,

    Click Quick Setup -› Inter Access Setup -› Static or Dynamic IP.

b. Select "Specify a MAC address" and fill in your LAN card's MAC address

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