Knowledgebase
How do I capture Vigor router's WAN packets for DrayTek support engineer's analysis?
Posted by on 25 January 2012 11:39 AM

Please capture the packets by following the steps below:

Step 1

 Setup a PC according to the configuration below (Be sure to use a hub!).

 

http://www.draycare.com.au/dfaq/image/Sys_maintenance/Troubleshooting/02/trou_06.JPG

 

Step 2

Download the software "WinPcap" and "Ethereal" from the following links:

 

 

Step 3

Please install "WinPcap" first, and then "Ethereal".

Step 4

Start "Ethereal".

Click Capture/Start.

Select the suitable NIC on "Capture/Interface".

 

Step 5

Be sure to disable all the options on "Name resolution" fields otherwise it will take a long time for name resolution.

 

http://www.draycare.com.au/dfaq/image/Sys_maintenance/Troubleshooting/02/trou_07.JPG

 

Step 6

Click OK.

 

Step 7

Click the Stop button to cease the packet-capturing process.

 http://www.draycare.com.au/dfaq/image/Sys_maintenance/Troubleshooting/02/trou_08.JPG

http://www.draycare.com.au/dfaq/image/Sys_maintenance/Troubleshooting/02/trou_08.JPG

 

Step 8

Save the file in the specified location and email it to us.

 

http://www.draycare.com.au/dfaq/image/Sys_maintenance/Troubleshooting/02/trou_09.JPG

 

 

 

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