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DrayTek IP PBX Configuration Tutorial
Posted by Roy Panetta on 05 February 2016 10:39 AM

This Tutorial will guide you through the configuration of a PBX system for a company using DrayTek IPPBX solutions using the VigorIPPBX2820 and VigorIPPBX 3510.  This application also applies to the VigorBX 2000 IP PBX dual WAN integrated router. The IP PBX features of the VigorBX 2000 are similar to that of the VigorIPPBX 2820 so you can substitute the VigorBX 2000 for the VigorIPPBX 2820.

The scenario used will be based on a fictitious company, Ice Cream Inc., that has a company phone system structured as below:

Scenario

The tutorial  is broken up into 4 parts. Start from part 1 and work your way to part 4.

Click on each of the topic below to view each tutorial.

Part 1: Intial IP PBX Configuration 

Steps covered here are:

  1. Set up Internet connections
  2. Set up phone extensions
  3. Record Greeting
  4. Set up Hunt Groups
  5. Set up PSTN Trunk
  6. Set up SIP Trunk
  7. Set up Time and Date
  8. Set up Office Hours & Auto Attendant

Part 2: Setting up VigorIPPBX 2820n and Extensions in the Branch Office

Steps covered here are:

  1. Set up Internet connections
  2. Set up phone extensions
  3. Record Greeting
  4. Set up Hunt Groups
  5. Set up PSTN Trunk
  6. Set up SIP Trunk
  7. Set up Time and Date
  8. Set up Office Hours

Part 3: Basic Dialing Procedures - Scenario 1

Scenario covered:

  1. (A) picks up the phone and hears the dial tone
  2. (A) dials 502# (Ext. Number) and hears the ring back tone. (B) phone is now ringing
  3. (B) picks up phone and talks with (A)

Part 4: Basic Dialing Procedures - Scenario 2

Scenario covered:

  1. (D) picks up the phone and hears the dial tone from Telstra
  2. (D) dials 9288 1111 and hears the ring back tone from Telstra. (X3510) picks up the call and plays the welcome greeting.
  3. (D) dials 0 (Operator Code). (A) phone is now ringing (Ext. 501 is assigned as Operator)
  4. (A) picks up the phone and talks with (D)

Part 5: FXS to FXS (On Net Call)

In this exercise we establish a call connection between HQ and branch, so they can call each other via an office extension number. For example (A) dial Ext. 302 to reach (F), or (E) transfer calls to (B).

Part 6:  Extension to Extension (Digit Map)

This part shows you the steps to use remote extensions as in-house extensions.

Part 7: Call Transfer to Another Gateway

Scenaro Covered:

  1. User (A) Dials (B), then Call Transfers to (E)
  2. User (D) Dials User (B), then (B) Call Transfers (D) to User (F)

Part 8: Network Operator (Optional)

You may wish to direct all incoming calls to be answered by an operator before  they reach any personnel. In this example, we are assigning Ext. 501 (A) as our operator, and changing the settings so that all incoming calls (regardless of their origin) go through the operator as a first point of contact.

 

 

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