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Knowledgebase : System Maintenance / Troubleshooting
   

If you are having trouble connecting to the internet, the first reference should be the Quick Start Guide (QSG) that came with the router. The QSG explains how to connect the router to the Internet within minutes. However, if you still have difficulties, ...
Unlike many other manufacturers, DrayTek often add new functionality to current products in their firmware upgrades. Unfortunately DrayTek's internal procedure is that the Release notes are only written when the firmware is officially released (so we ha...
Certainly it would be great if the user manual was kept current with the firmware, and provided descriptions of the functionality and purpose of each individual setting.  However there are a couple of issues: It takes a few months for the Manual to catch...
While the Vigor routers are covered by a 3 or 2 year warranty, the Power plug packs only have standard 1 year warranty. We can supply a replacement power pack - please email sales@draytek.com.au. Alternatively you can probably get a similar spec. power...
The good news is that you can access the Web configurator, and so it is possible that we may be able to fix the problem without your having to send the unit in to us. Please go to your router's Online Status page, press [Alt] and [PrtSc], paste the imag...
You can't find out what the password is currently set to, as this would create a possible security hole. The default usernames and passwords for DrayTek devices are:  - Vigor 3300 series preset User Name is "draytek" and default password is &...
A factory reset wipes all the information from the router and sends it back to the factory default settings. If you do a factory reset, be sure to have your important Internet information, such as ISP username and password, VoIP provider account details e...
Sometimes it is necessary to send Draytek Support captured screenshots of router pages, such as the Online Status page. There are a couple of ways to capture screenshots. I. In Windows Operating Systems, pressing ALT+PRINT_SCREEN keys on the keyboard wil...
If the router is unable to achieve line sync, then there is certain information that Draytek Support need to analyse the problem. Firstly, ensure that the latest version of firmware is downloaded and installed on the router. Draytek provide multiple versi...
This section will guide you to solve abnormal situations if you cannot access into the Internet after installing the router and finishing the web configuration. Please follow below sections to check your basic installation stage by stage. 1. Checking If ...
If you are backing up your Configuration file for sending to DrayTek support you will also need to provide your Administrator password (if you have set one). Before doing the backup you may like to change your Administrator password (to something simple ...
To enable remote access on the router: 1) Go to the router web interface page (generally by typing the router ip - 192.168.1.1 - in an Internet Explorer web browser) 2) Click on System Maintenance -> Management. 3) Enable "Allow management from ...
The following applies ONLY to DrayTek unit purchased in Australia or New Zealand.  For units purchased elsewhere please refer to your country's distributor, the place where you purchased the unit, or contact support@draytek.com. Repair ProceedureTry the ...
Having said all the above; fortunately it is pretty straightforward to connect a few computers together to create a LAN (Local Area Network). There are three basic components: * Each computer will require an ethernet adaptor (aka NIC or Network Interf...
Please refer to this link http://www.draytek.com/user/SupportTroubleDetail.php?ID=10
  ABNORMAL FIRMWARE CONDITIONS     Click here [https://youtu.be/DkXsXczfY8M] to watch the video Normally the ACT LED will flash once every second to indicate that the router is operating correctly. However, under some conditions the router firmware may...
Timeout Error Message when attempting to Upgrade Firmware on Vigor Router Request Timeout error message may be due to a number causes. 1. Incorrect IP address: Your computer may not be configured with the correct IP address. Check that the computer ha...
There is a function of MONITOR PORT provided by Vigor2130/Vigor2750 which can lead and direct the packets passing through LAN and WAN ports to specified LAN port. Meanwhile, it can offer full information to Draytek Support staff for problem analysis in tr...
To enable and disable http access on port 443 on the Vigor2950, go to SSL VPN >> GENERAL SETUP menu and change the default port from 443 to a different value. In our example we change the default SSL port to 445.
Ping is a standard (and very useful) internet troubleshooting tool, used to indicate that a device is powered and connected. When a ICMP packet is received, the device sends an ICMP reply - similar to a sonar 'ping' bouncing off a submarine. ICMP packets...
The Vigor has a real time clock which can update itself from your browser manually or more conveniently automatically from an Internet time server (NTP). This enables you to schedule the router to dial-out to the Internet at a preset time, or restrict Int...
Hypertext Transfer Protocol Secure (HTTPS) is used to provide encryption and a secure connection with the server and uses TCP port 443 by default. Vigor routers also support HTTPS for access to the router web interface. The problem arises when attemptin...
WHAT IS SIP Session Initiation Protocol (SIP) is a signaling protocol, used to set up a VOIP call over the Internet. - It's just used to initiate a session. - Based on HTTP protocol, it is an easy to read protocol. - Use URI (Uniform Resource Ident...
QUESTION: Hi, I have VoIP with iiNet and everything is working fine except that I want to prevent the caller ID on my VOIP line from being displayed when I ring someone. Under "VoIP / Phone Settings / 1" I have ticked "CLIR (hide caller ID)" howeve...
Refer to: http://www.draytek.com/support/support_note/trouble_shooting/debug_ways/01.php [http://www.draytek.com/support/support_note/trouble_shooting/debug_ways/01.php]
PLEASE CAPTURE THE PACKETS BY FOLLOWING THE STEPS BELOW: STEP 1 Setup a PC according to the configuration below (Be sure to use a hub!). STEP 2 Download the software "WinPcap" and "Ethereal" from the following links:   * http://winpcap.org/...
PLEASE USE THE FOLLOWING STEPS TO CAPTURE THE ROUTER LOG: STEP 1 Open "hyper-terminal" from the Programs/Accessories/Communications. STEP 2 Type the name for this connection, e.g. draytek. STEP 3 Fill in the Host address and Port number...
Use this procedure to capture windows PPP logs, notice that all PPP connections will be recorded, for example, PPPoE, PPTP, 3G etc Run 'cmd' in 'start>run' type 'netsh' type 'ras' type 'set tracing PPP enable' Then, windows PPP tracing i...
* Go to "SYSTEM MAINTENANCE>>MANAGEMENT" configuration menu. * Select "Allow management from the Internet". For security you should have set the Administrator password. For additional security, you can also * Restrict access to the router...
_ _ 1. Introduction In order to speed up the process of solving ADSL Sync problem, this paper lists detailed procedure for debugging the problem and describes the required information provided by the tester. Such paper can reduce the times of com...
The problem may be due to an ADSL line fault or incorrect router or ISP settings. Please carry out the following checks to help isolate the cause of the problem. IS THE BOTTOM LINE OF DATA (UNDER THE ADSL STATUS HEADING) IN RED? This indicates tha...
If you encounter a problem with your Vigor router, please carry out the following steps to try and get the router working again. The basic steps are... STEP 1 RESET - turn OFF the routers power switch; count to 10; and turn the power back ON. ...
There are two methods that can be used to help debug VOIP issues. These are: \N\N1. CAPTURE VOIP DEBUG LOGS\N\N * Telnet to the router * Enter the command "VOIP DEBUG FLUSH" to clear all current logs before making a phone call. * Enter the comm...
Draytek modems have several methods available to update their firmware. You can use the Firmware Upgrade Utility under Windows, load it from the web interface via HTTP, FTP the file to the modem or use the TFTP (Trivial File Transfer Protocol) service ...
Two Level Management Mechanism PURPOSE : To enhance the secure management and control of Vigor routers. Current drawback : Any one can still log into Vigor routers by user mode (user name /password as empty/empty) to adjust the configuration ...
TR-069 IS SUPPORTED ON THE FF ROUTERS: VIGOR 120, 2110, 2130, 2710, 2820, 2910, 2920, 2930, 2950 SAMPLE DIAGRAM SAMPLE CPE CONFIG ACS SI SERVER / ROUTER 1.) Install Java, My SQL and ACS software. NOTE: THE ACS SI MAY NOT WORK PROPERLY...
Firstly you need to obtain the right firmware from the Draytek support site; you need to know the modem model and the type of WAN interface. For our Vigor2820Vn using "ADSL over POTS" with "Annexe A" as written on the packaging label, we needed to downloa...
A problem exists in the latest firmware (versions 3.6.8.1 and 3.7.8.1) with session control in the router. Error message displayed as: "You have reached the maximum number of permitted Internet sessions. Please close one or more applications to allo...
In some situations it may be necessary to reset the router to factory default settings. These situations include: * Being unable to login into the router. * Forgetting the router "Admin" password. * Router not performing as expected due to corrupt...
In DrayTek routers the ACT LED will flash once every second to indicate that the router is operating correctly. However, under some conditions the router firmware may become corrupted and place the router into an abnormal state. When the router is in th...
PROBLEM: In some situations you may not be able to access the admin web page (http/https) of the remote router over an IPsec VPN tunnel. This usually occurs when the VPN tunnel is established over a fixed wireless broadband connection or over a 3G or 4G ...
This video shows three methods how you can upgrade the firmware in DrayTek DrayOS routers. The methods shown are: web firmware upgrade, using TFTP firmware upgrade utility and using FTP. The router used in the examples is the DrayTek Vigor2860. [https:...
Incorrect use of the "PING TO KEEP IPSEC TUNNEL ALIVE” settings will cause frequent VPN disconnections. This article explains when this option should be used and will help you to trouble shoot if you have used this option to try maintaining a VPN tunnel. ...
This document will assist you to troubleshoot LTE connectivity issues when the LTE router is unable to connect up or frequently drops the 3G/4G LTE connection. This document applies to the Vigor2860L and Vigor2925L series routers. Information showing ho...
There are many websites offering information, especially telecommunication companies, on their availability of services in an area. However, they don't provide the frequency band details. They usually only show if they have 2G, 3G or 4G coverage. We have ...
As reported in the International media recently, hackers are using malware to attack vulnerable devices. Many of these are used for the internet of things (IoT) which is the network of physical devices, vehicles, buildings and other items--embedded with e...
This document shows how to upgrade Vigor router firmware by using a Mac OS device. The method shown will use Trivial File Transfer Protocol (TFTP). Using this method shown here, there is no need to log into the router's web management page. The Mac OS n...