RSS Feed
News
Apr
17
Posted by Roy Panetta on 17 April 2019 04:22 PM

Technical Update for SmartVPN  v5.0.1

Below are workarounds if you encounter one of the 3 issues listed below when starting SmartVPNClient in Windows OS.

1. SmartVPN client cannot be started

If only the cmd window pops up when launching SmartVPN client, try the following:

  1. Run SmartVPNService.exe in SmartVPN client folder
  2. Enter cmd command 'sc query SmartVPNService' to check service state, it should be "STOPPED"
    Then restart it by command 'sc start SmartVPNService' -> 'sc stop SmartVPNService'', then run smartVPN client again.
  3. Enter cmd command 'tasklist' to check session# of SmartVPNClient.exe, It should be any number except 0.
    If it's 0, use the command 'taskkill /F /IM SmartVPNClient.exe'(admin right is required), then run smartVPN client again.

2. Can't find VPPP driver while connecting SSL VPN

VPP error

Please refer to the FAQ article to reinstall the driver manually
https://www.draytek.com/support/knowledge-base/5729

3. Error "The PPP link control protocol terminated"

PPP error

Ensure the Authentication Method between SmartVPN client and Vigor router are matched.
They can be found from Advanced Options in SmartVPN client VPN profile and VPN and Remote Access>PPP General Setup page in Vigor router.

If above solutions do not help, please send an email to support@draytek.com.au and provide following information for further investigation.
1. draytek_svc.log and ServiceLog.txt that are located in SmartVPN client folder.
2. router's syslog. 
3. Remote access with Anydesk.

Latest Application Notes

VigorACS 2

Get Google Map API Key for VigorACS

This application note shows how to apply for the API key install it in VigorACS 2 to allow CPE devices to be displayed on a Google Map in VigorACS 2.

Click here to read the application note.

WAN

Setting up DSL WAN Bandwidth for QoS

This application note shows how to manually configure the Inbound/Outbound Bandwidth for QoS settings when ADSL/VDSL is being used for the WAN connection.

Click here to read the application note.

LAN

Why the browser cannot redirect the Hotspot Web Portal page to HTTPS website?

This application note explains why an error message appears when using the hotspot web portal feature, when redirected a HTTPS website.

Click here to read the application note.

 

To subscribe to our regular news updates click on “Subscribe” on this page or login into your i-helpdesk account and enable the “Subscribe” option.
If you no longer wish to receive e-mails from us, please reply with "Unsubscribe".
For more information on i-Lan Technology Pty visit http://www.i-lan.com.au/support/terms-conditions or email support@i-lan.com.au if you have a specific question that you would like addressed.

 

 

 


Comments (0)